Are you considering venturing into the hospitality industry by starting your own resort? Before diving headfirst into this exciting endeavor, it's crucial to arm yourself with essential knowledge and insights to ensure a successful venture. In this comprehensive guide, we will provide you with a foundational understanding of resorts, including following topics
- Introduction
- History of Resorts
- Types of Resort
- All-Inclusive Resort
- Destination Resort
- Historic Resort
- Adventure Resort
- Religious Resort
- Spa Resort
- Garden Resort
- Difference Between Resorts and Hotels
- Expert Team Needed
- Star Rating Criteria in Nepal
- Our Suggestions
Starting a resort is a significant undertaking that requires careful planning, thorough research, and expert guidance. By familiarizing yourself with the fundamentals of resorts management, understanding the nuances of the industry, and consulting with experienced professionals, you can position yourself for success in this dynamic and rewarding field. Remember, the journey to owning and operating a successful resort begins with acquiring the necessary knowledge and surrounding yourself with a team of knowledgeable advisors who can help turn your vision into reality.
1. Introduction
A resort, as defined by Wikipedia, is a self-contained commercial establishment that endeavors to fulfill vacationers needs, offering a wide array of amenities such food, drink, accommodation, sports, entertainment, and shopping, all within the premise. Over the years, resorts have evolved to cater to diverse preference and lifestyles, ranging from secluded luxury retreats bustling family friendly destinations.
2. History of Resorts
The concept of resorts traces back centuries, with early examples including ancient Roman baths and spa retreats. However, the modern resort industry began to flourish in the late 19th and 20th centuries, spurred by advancements in transportation and leisure travel. Today, resorts encompass a diverse range of offerings, from beachfront retreats and mountain lodges to wellness resorts and all-inclusive complexes, catering to a broad spectrum of traveler preferences.
3. Types of Resorts
Resorts come in various forms, each catering to different interests and preferences. Following are the types of resorts.
3.1. All-Inclusive Resorts
An all-inclusive resort is a haven where guests are provided with everything they need during their stay, eliminating the need for additional payments for services or activities. These resorts offer a comprehensive package, encompassing accommodation, meals, drinks, entertainment, and often, and often, a plethora of recreational activities.
Families with children find all-inclusive resorts particularly appealing due to the diverse range of amenities tailored to their needs. From dedicated kids' clubs to babysitting services and children's pools, these resorts ensure that every member of the family has an enjoyable and hassle-free vacation experience.
Moreover, all-inclusive resorts often cater to specific groups, groups offering amenities such as seminar, wedding parties, and graduation celebrations. This specialization enhances the overall experience for guests, fostering a sense of community and shared interests.
Operating under a fixed-price model, most all-inclusive resorts require vacationers to pay a lump sum per day, granting access to a myriad of amenities and services. While this simplifies budgeting and eliminates the hassle of constant spending, it also presents a challenge: the temptation to remain within the confines of the resort, foregoing opportunities to explore nearby towns and cities and sample local cuisine. Despite this drawback, the convenience and inclusivity of all-inclusive resorts continue to attract travelers seeking a stress-free vacation experience.
3.1.1. Types of All-Inclusive Resorts
3.1.1.1. Family Focused Resorts
Family-focused resorts are tailored vacation destinations designed to cater specially to families with children. These resorts go above and beyond to ensure that every member of the family, from the youngest to the oldest, has a memorable and enjoyable experience. One of the defining features of family resorts is their extensive range of child-friendly activities and amenities, carefully curated to keep kids entertained and engaged throughout their stay. From sprawling swimming pools and colorful playgrounds to exciting kid-friendly options and interactive family oriented entertainment, these resorts offer a diverse array of attractions guaranteed to delight children of all ages.
Moreover, family resorts recognize the importance of accommodating the unique needs and preferences to young guests, including picky eaters. With extensive menus featuring a variety of options, including familiar favorites and healthy alternatives, parents can rest assured that their children will find something to satisfy their appetites. Additionally, many family resorts offer enrichment activities designed to stimulate young minds and foster creativity, ranging from arts and crafts workshops to educational nature walks and interactive learning experiences.
One of the standout features of family resorts is their inclusive approach to activities and packages, which cater to guests of all ages. Whether it�s embanking on a thrilling adventure together as a family or allowing parents to enjoy some well-deserved relaxation while the kids participate in supervised activities, these resorts offer something for everyone. By providing a diverse range of options and experiences, family resorts create the perfect environment for building cherished memories and strengthening familial bonds.
In essence, family-focused resorts serve as havens where families can come together to create lifelong memories, share unforgettable experiences, and forge deeper connections. With their dedication to providing exceptional services, child friendly amenities, and a welcoming atmosphere, these resorts offer an ideal setting for families to escape the rigors of everyday life and embark on unforgettable adventures together. Whether splashing in the pool, exploring the great outdoors, or simply enjoying quality time together, families can rest assured that their stay at a family resort will be nothing short of extraordinary.
3.1.1.2. Luxury Resorts
Luxury resorts epitomize the pinnacle of opulence and sophistication in the hospitality industry, offering discerning travelers and unparalleled level of indulgence and refinement. At the heart of every luxury resort is a commitment to delivering an extraordinary guest experience characterized by exceptional customer service and hospitality. From the moment guests arrive, they are enveloped in an atmosphere of luxury and extravagance, where every need and desire is anticipated and catered to with meticulous attention to detail.
Catering to both business and leisure travelers, luxury resorts set the standard for excellence in service and accommodations. Whether guests are seeking a lavish retreat for relaxation or a sophisticated venue for corporate events, these elite properties offer a comprehensive range of amenities and services designed to exceed event the most discerning expectations. From world class dining options and state of the art fitness facilities to exclusive spa treatments and personalized concierge services, every aspect of the luxury resort experience is crafted to elevate the guest's stay to unparalleled heights of indulgence and sophistication. One of the hallmarks of a luxury resort is its impeccable architectural design, both interior and exterior. From stunning contemporary structures to elegant colonial inspired mansions, luxury resorts are renowned for their breathtaking beauty and attention to architectural detail. Every aspect of the resort's design is carefully curated to evoke a sense of grandeur and refinement, creating an ambiance of timeless elegance and sophistication that resonates with guests from around the world.While there are several factors that contribute to making a resort luxurious, three key elements stand out: location, amenities, and service. Firstly, a luxury resort is often situated in a picturesque and idyllic setting, offering guests breathtaking views and unparallel natural beauty. Whether nestled amidst lush tropical gardens, perched on a pristine beachfront, or overlooking majestic mountains, the location of a luxury resort plays a crucial role in enhancing the overall guest experience.
Secondly, luxury resorts are synonymous with indulgence and extravagance, boasting an array of world class amenities and facilities designed to pamper and delight guests at every turn. From lavish swimming pools and private cabanas to gourmet restaurants and exclusive boutiques, these resorts offer an unparalleled array of leisure and recreational options, ensuring that every moment of the guest's stay is filled with unparalleled luxury and indulgence.
Finally, the hallmark of a luxury resort is its unparalleled commitment to service excellence. From the moment guests arrive, they are greeted with warm smiles and personalized attention from a team of highly trained and professional staff. Whether it's arranging bespoke experiences, organizing exclusive events, or simply ensuring that every need is promptly attended to, the staff at a luxury resort are dedicated to providing an unparalleled level of service and hospitality that sets that standard for excellence in the industry.
3.2. Destination Resorts
Destination resorts represent an all-encompassing escape for vacationers, offering a wealth of attractions and amenities within their confines. Unlike traditional resorts, destination resorts are centered around a central feature or theme that serves as the focal point for guest's experiences. Weather it's a pristine beachfront, a championship golf course, or a breathtaking natural landscape, these resorts capitalize on their unique setting to create a one-of-a-kind vacation destination.
One of the defining characteristics of destination resorts is their self-contained nature, where all the attractions and amenities are conveniently located within the resort area. This ensures that guests have little to no need to venture outside of the premises, as everything they could possibly desire is readily available onsite. From luxurious accommodations and world-class dinning to exhilarating recreational activities and rejuvenating spa facilities, destination resorts offer a comprehensive array of experiences designed to cater to every taste and preference.
Some destination resorts go above and beyond to provide guests with a full package of amenities and services that rival those of a small city. In addition to the central feature or theme that defines the resort, these establishments often boast an impressive array of supplementary attractions, ranging from upscale dining establishments and state of art fitness centers to boutique shopping outlets and entertainment venues. Weather guests are seeking relaxation, adventure, or cultural enrichment, destination resorts offer an all-encompassing vacation experience that leaves nothing to be desired.
According to Howandwhat, a leading resource on travel and tourism, beach resorts are a prime example of destination resorts that prioritize guest comfort and satisfaction. With dedicated staff members in various departments, including hospitality, dining, recreation, and guest services, beach resorts are committed to ensuring that every aspect of the guest experience exceeds expectations. From arranging personalized excursions to providing attentive service on the shores, the staff at beach resorts go above and beyond to create unforgettable memories for their guests, making every vacation truly exceptional.
3.2.1. Types of Destination Resorts
3.2.1.1 Beach Resorts
Beach resorts stand as idyllic havens, nestled along sandy shores or in close proximity to the tranquil rhythm of the ocean waves. These captivating destinations epitomize the essence of relaxation and rejuvenation, drawing travelers from far and wide in pursuit of sun-kissed shores and endless horizons.
Situated amidst breathtaking coastal landscapes, beach resorts offer guests a seamless blend of luxury and leisure. From the moment visitors arrive, they are enveloped in a world of opulence, with a wide range of amenities and services at their fingertips. Weather indulging in a refreshing dip in the crystalline waters, basking in the warmth of the sun on pristine beaches, or partaking in exhilarating water sports, guests are spoiled for choice when it comes to recreational pursuits.
Beyond the allure of the beach itself, beach resorts boast an impressive array of facilities designed to cater to every whim and desire. From gourmet restaurants serving delectable cuisine to world class spas offering indulgent treatments, fitness centers equipped with state-of-the-art equipment, an a plethora of entertainment options ranging from live music to cultural performances, these resorts leave no stone unturned in ensuring a memorable and fulfilling stay for their guests.
Moreover, beach resorts are not just for couples seeking a romantic gateway; they also cater to families with children, offering a host of kid-friendly amenities and activities. From specially designed pools and playgrounds to organized children's programs and babysitting services, parents can rest assured that their little ones will be taken care of while they relax and unwind in paradise.
In essence, beach resorts offer the perfect blend of natural beauty, luxury, and recreation, providing guests with an unforgettable escape from the hustle and bustle of everyday life. Weather seeking adventure, relaxation, or simply a chance to reconnect with nature, these enchanting destinations beckon travelers to immerse themselves in the magic of sun, sand, and sea.
3.2.1.2 Mountain Resorts
Nestled amidst towering peaks and breathtaking landscapes, mountain resorts offer an enchanting retreat for those seeking solace in nature's embrace. Situated either on the slopes or at the base of majestic mountains, these idyllic destinations beckon travelers with promises of scenic beauty and outdoor adventure.
A hallmark of mountain resorts is their unparalleled access to the splendor of the mountains themselves. Guests are treated to sweeping vistas of snow-capped peaks, verdant valleys, and meandering streams, providing a backdrop of unparalleled natural beauty for their stay. Whether it's the thrill of skiing down powdery slopes, the serenity of hiking through pristine forests, or the camaraderie of camping under the stars, mountain resorts offer a wealth of outdoor activities to suit every taste and preference.
In addition to their proximity to nature's wonders, mountain resorts boast an array of amenities designed to enhance the guest experience. From luxurious hotels offering plush accommodations and gourmet dinning to cozy cabins nestled amidst pine forests, there's a lodging option to suit every style and budget. After a day of adventure, guests can unwind and rejuvenate at the resort's spa facilities, indulge in a hearty meal at one of the onsite restaurants, or simply relax by a roaring fire with a hot cocoa in hand.
Furthermore, mountain resorts cater to both the seasoned outdoor enthusiast and the casual vacationer alike. Whether guests are seeking an adrenaline-fueled ski vacation or a tranquil escape surrounded by nature's splendor, these resorts offer something for everyone. Families can bond over outdoor activities like sledding and ice skating, while couples can enjoy romantic strolls through picturesque mountain villages.
3.3. Historic Resorts
Historic resorts stand as captivating tributes to the rich tapestry of human history and culture, offering guests a unique opportunity to immerse themselves in the heritage of their surroundings. Situated near renowned historical and cultural sites, these resorts serve as gateways to the past, blending seamlessly into their surrounding and providing a captivating glimpse into bygone areas.
A defining feature of historic resorts is their proximity to significant historical and cultural landmarks. Whether nestled amidst the grandeur of ancient ruins, nestled within the walls of medieval cities, or perched atop cliffs overlooking centuries-old villages, these resorts offer guests the change to explore and experience the rich history and culture of their surroundings firsthand.
One of the earliest examples of a historic resort is the Winter Palace Hotel in Egypt, constructed in the early 20th century near the iconic Great Pyramids of Giza. This storied establishment served as luxurious retreat for travelers seeking to marvel at the wonders of ancient Egypt while indulging in the comforts of modern hospitality.
Beyond their physical proximity to historical sites, historic resorts offer guests a myriad of opportunities to delve deeper into the area's history and culture. Through guided tours, interactive exhibits, and educational programs, guests can gain valuable insights into the people, events, and traditions that have shaped the region over the centuries.
Moreover, historic resorts often play a vital role in preserving and promoting local heritage, employing locals who are well-versed in the history and culture of their indigenous locations. These knowledgeable staff members serve as ambassadors of the area's heritage, sharing their expertise and passion with guests and ensuring that the spirit of the past lives on.
However, location alone does not define a historic resort. These establishments go above and beyond to celebrated the historical and cultural significance of their surroundings, often incorporating theme decor, enrichment activities, and day trips to nearby sites into the guest experience. Whether participating in a traditional cooking class, exploring ancient ruins with a knowledgeable guide, or attending a cultural performance, guests are treated to a truly immersive journey through time at historic resorts.
3.4. Adventure Resorts
Adventure resorts beckon thrill-seekers and nature enthusiasts alike to immerse themselves in exhilarating experiences amidst breathtaking natural landscapes. These dynamic destinations offer a gateway to adrenaline-pumping activities and unforgettable outdoor adventures, all set against the backdrop of stunning scenery.
At the heart of every adventure resort is a commitment to providing guests with a diverse array of thrilling activities tailored to suit every taste and skill level. From heart-pounding pursuits like zip-lining through forest canopies and scaling rugged rock faces to more leisurely endeavors such as hiking scenic trails and kayaking tranquil waters, there's something for everyone to enjoy.
Adventure resorts come in a variety of forms, each offering its unique blend of excitement and relaxation. Some cater to adrenaline junkies, boasting a comprehensive range of high-octane activities like skiing down powdery slopes, mountain biking through rugged terrain, and white-water rafting along raging rivers. Other focus on more serene pursuits, providing guests with opportunities to reconnect with nature through activities like birdwatch, fly fishing, and nature walks.
Regardless of the specific activities on offer, adventure resorts share a common commitment to providing guests with unparalleled access to the great outdoors. Nestled amidst pristine natural landscapes, these resorts serve as gateways to exploration and discovery, inviting guests to embark on unforgettable journeys of self-discovery and adventure.
In conclusion, adventure resorts offer the perfect blend of excitement, relaxation, and natural beauty, providing guests with an immersive experience that's as thrilling as it is rejuvenating. Whether seeking an adrenaline-fueled escaped or a tranquil retreat amidst nature's splendor, these dynamic destinations offer something for everyone to enjoy. So, pack your bags, prepare to push your limits, and embark on the adventure of a lifetime at an adventure resort.
3.5. Religious Resorts
Religious resorts offer a unique and serene retreat for individual seeking to deepen their spiritual connection and immerse themselves in the teachings of a particular faith. These distinctive destinations serve as sanctuaries of peace and contemplation, providing guests with an opportunity to explore and experience the tenets of their chosen religion in a tranquil and supportive environment.
At the heart of every religious resort is a commitment to fostering spiritual growth and understanding among guests. Whether it's through guided meditation sessions, religious teachings, or contemplative practices, these resorts offer a wealth of opportunities for individual to deepen their understanding of their fait and strengthen their connection to the divine.
One of the defining featuring of religious resorts is the presence of religious buildings and staff members who are well-versed in the teachings and practices of the faith. From chapels and temples to mosques and synagogues, these resorts offer guests a scared space in which to worship, reflect, and find solace. Moreover, dedicated religious counselors and instructors are on hand to provide guidance, support, and education to guests seeking to explore their spiritual journey further.
In addition to spiritual services and amenities, religious resorts often offer a range of activities and programs designed to cater to the needs of families and children. From religious- themed arts and crafts workshops to storytelling sessions and interactive learning experiences, these resorts provide guests of all ages with opportunities to engage with and learn about their faith in a fun and meaningful way.
Ultimately, religious resorts offer more than just a place to stay, they provide with a transformative experience that nourishes the soul and enriches the sprit. Whether seeking solace, seeking guidance, or simply seeking to deepen their connection to their faith, guests can find sanctuary and support within the tranquil of a religious resort.
3.6. Spa Resorts
Spa resorts epitomize the epitome of relaxation and rejuvenation, offering guests a sanctuary of serenity amidst the stresses of daily life. These luxurious retreats combine the allure of lavish accommodations with the restorative benefits of spa treatments, providing a haven for individuals seeking to nourish their body, mind, and soul.
At the core of every spa resort is a dedication to promoting holistic wellness and self-care. With an on-site health or day spa, these resorts offer guests a comprehensive array of spa services designed to rejuvenate the body and soothe the spirit. From massage and facials to body treatments and hydrotherapy sessions, there's no shortage of indulgent experience to choose from.
One of the defining features of spa resorts is their focus on providing individualized services tailored to the needs and preferences of each guest. Whether seeking relief muscle tension, stress reduction, or simply a moment of tranquility, guests can rest assured that their wellness needs will be met with expert care and attention.
While spa resorts are often associated with natural hot springs, they can be found in a variety of locations, from lush mountain retreats to serene coastal hideaways. Regardless of their setting, these resorts offer guests a tranquil escape from the hustle and bustle of everyday life, allowing them to unwind and recharge in a peaceful and nurturing environment.
In addition to spa services, spa resorts typically offer a range of amenities designed to enhance the guest experience. From fitness facilities and yoga studios to pools and meditation gardens, guests are invited to immerse themselves in activities that promote physical, mental, and emotional well-being.
Moreover, spa resorts distinguish themselves from other types of resorts by their intimate and personalized approach to hospitality. With smaller guest capacities and a focus on creating a relaxing and luxurious atmosphere, these resorts provide guests with an unparalleled level of comfort and tranquility.
Even families with children can find dedicated activities and amenities at many spa resorts, including kid's clubs, family-friendly pools, and specially designed spa treatments for little ones. With something for everyone, spa resorts offer the perfect blend of relaxation, rejuvenation, and indulgence for guests seeking a memorable and transformative wellness retreat.
3.7. Garden Resorts
Garden resorts stand as tranquil sanctuaries, blending the beauty of nature with the richness of culture to offer guests an immersive retreat into the natural world. These idyllic destinations seamlessly integrate lush gardens, artistic elements, and agricultural practices to create a truly unique and rejuvenating experience for visitors seeking solace amidst the chaos of modern life.
At the heart of every garden resort lies a verdant oasis, where towering trees, vibrant flowers, and meticulously manicured landscapes converge to create a serene and enchanting environment. The gentle rustle of leaves, the fragrance of blooming flower, and the vibrant environment. The gentle rustle of leaves, the fragrance of blooming flowers, and the vibrant colors of the flora immediately envelop guests, transporting them to realm of tranquility and beauty.
Yet, a garden resort is more than just a place for leisure; it serves as an educational center for sustainable agriculture and eco-friendly practices. Guests have the opportunity to learn about the farm-to-table process, organic gardening techniques, and the importance of environmental conversation through hands-on workshops, guided tours, and interactive experiences.
Families with children will find an array of activities and amenities catering to their needs at garden resorts. From kid-friendly pools and playgrounds to supervised nature walks and educational programs, there's no shortage of opportunities for young ones to connect with nature and engage in meaningful experiences.
Moreover, garden resorts serve as living laboratories for sustainable living, demonstrating the interconnectedness of humans and the environment. By showcasing eco-friendly practices such as composting, water conservation, and permaculture gardening, these resorts inspire guests to embrace a more sustainable lifestyle long after their visit has ended.
In essence, garden resorts offer a sanctuary for the soul, where guests can reconnect with nature, explore cultural heritage, and gain a deeper appreciation for the world around them. Whether seeking relaxation, education, or family-friendly fun, guests are sure to find solace and inspiration amidst the beauty and tranquility of a garden resort.
Difference Between Hotels and Resorts
When it comes to choosing accommodation for a gateway, understanding the difference between resorts and hotels can greatly impact the experience. Resorts and hotels may seem similar at first glance, but they cater to different preferences and offer distinct features that appeal to various types of travelers.
One of the most notable distinctions between resorts and hotels lies in their scope and purpose. Resorts typically function as destinations in themselves, sprawling across expansive grounds and offering a wide array of amenities and activities for guests to enjoy without ever leaving the property. On the other hand, hotels are often viewed as simple and convenient accommodations for travelers seeking a comfortable stay while exploring a destination.
In terms of amenities an activity, resorts reign supreme. From sprawling swimming pools and championship golf courses to rejuvenating spas and organized excursions, resort go above and beyond to ensure that guests have a memorable and fulfilling experiences during their stay. In contrast, hotels may offer limited amenities and activities, catering more to basic needs rather than extravagant experiences.
Furthermore, the target demographic for resorts versus hotels differs significantly. Resorts are designed to appeal to guests seeking a relaxing vacation experience, often in remote or rural locations surrounded by natural beauty. In contrast, hotels typically target a broader audience, including tourists and business travelers, and are often located in city centers or popular tourist areas.
Speaking of location, resorts are often found in idyllic settings such as beachfronts, mountain ranges, or lakeshores, offering guests a serene retreat amidst stunning natural surroundings. Hotels, on the other hand, are more versatile in their location options, with the flexibility to be situated in bustling city centers or scenic tourist destinations.
While hotels may be more suited for individual travelers or couples seeking convenience and simplicity, resorts cater to families and adolescents by offering a plethora of activities and entertainment options tailored to different age groups. From supervised kid's clubs to adventurous teen programs, resorts ensure that every member of the family has a memorable and enjoyable stay.
In conclusion, while both resorts and hotels provide accommodation for travelers, they offer distinct experiences tailored to different preference and needs. Whether seeking relaxation and recreation or convenience and exploration, understanding the differences between resorts and hotels can help travelers make informed decisions when planning their next gateway.
5. Expert Team Needed
Creating successful resort requires a multidisciplinary approach and the expertise of a skilled team to navigate the complexities of the industry. Here are the key experts needed for making resorts:
5.1. Hopitality Consultant
A hospitality consultant brings invaluable expertise in the operational aspects of running a resort. They help design guest experiences, optimize service delivery, and ensure that the resort meets the highest standards of customer satisfaction. From managing staff training programs to implementing efficient workflow system, hospitality consultants play a crucial role in ensuring that guests enjoy a seamless and memorable stay.
Architecture Consultant
An architecture consultant specializes in designing the physical layout and aesthetic elements of the resort. they work closely with the resort's owner and developers to create a cohesive and visually stunning environment that complements the surrounding landscape. Whether it's designing luxurious accommodations, state-of-the-art amenities, or awe-inspiring communal spaces, architecture consultants bring creativity and expertise to every aspect of the resort's design.
Marketing Consultant
A marketing consultant helps promote the resort and attract guests through strategic branding, advertising, and promotional campaigns. They conduct market research to identify target demographics, develop marketing strategies to reach them effectively, and create compelling messaging and visuals to showcase the resort's unique offerings. From digital marketing initiatives to traditional advertising channels, marketing consultants play a crucial role in generating awareness and driving bookings for the resort.
Together, these experts from a dynamic team dedicated to bringing the resort's vision to life and ensuring its success in a competitive market. By leveraging their collective expertise and experience, resorts developers can create a world-class destination that delights guests and establishes a lasting legacy in the hospitality industry.
Star Rating Criteria in Nepal
Follwong are the cirteria which each and every resort or hotel should meet to get star rating
| S.No | Topic | 1 Star | 2 Star | 3 Star | 4 Star | 5 Star | 5Star Deluxe | Description |
|---|---|---|---|---|---|---|---|---|
| 1 | Landscape | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
Municipal approved drawings and building completion certificate for commercial use of building The hotel should have an open and attractive entrance, seasonal flowering garden, surrounded by a compound wall with facilities for walking and relaxing inside the hotel premises, and peaceful and pleasant environment with greenery including trees and plants. |
| 2 | Area | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | National building codes, building byelaws 2072, bastibiksah mapdanda 2060 and related local level building standards should be followed. |
| 3 | Environment | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | According to the current law on environmental protection, the environmental study report should have been approved. |
| 4 | Built Structure / Object Structure | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | It should be approved according to Building Act 2055 and Building Regulations 2066 and National Building Code 2060 It should be approved according to Building Act 2055 and Building Regulations 2066 and National Building Code 2060 |
| 5 | Hotel name and level | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | The name of the hotel should be clearly visible at the entrance of the hotel in Nepali and English language and all documents related to the hotel should also mention the name of the hotel. |
| 6 | Parking capacity | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | At least the following number of four-wheeler parking facilities should be provided:
Hotels up to three-star should have arrangements for parking vehicles within the hotel premises or within walking distance. Four-star and higher-level hotels should have arrangements for parking in their own premises. In case of basement parking, safety measures should be adopted. Parking is not mandatory in the case of hotels built in areas inaccessible to road traffic. |
| 7 | Internal map | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | The location of facilities available from the hotel should be mapped. |
| 8 | Information related to service | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Arrangements should be made to provide information about the facilities available in the hotel easily from the hotel lobby. |
| 9 | Flag | Expected | Expected | Expected | Compulsory | Compulsory | Compulsory | Poles should be arranged to hold the flags of at least three countries. |
| 10 | Sports | Expected | Expected | Expected | Compulsory | Compulsory | Compulsory | Sports facilities should be available from 8 am to 6 pm so that international standard games can be played |
| 11 | Hotel operation | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
Arrangements should be made to operate the hotel regularly 24 hours a day. 24-hour room service should be available in three-star hotels or above. In the case of those operating the hotel seasonally, permission should be obtained accordingly. |
| 12 | Vehicle | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | A vehicle should be arranged for the purpose of transporting the guest to the hotel and from the hotel to the bus park and the airport. |
| Expected | Expected | Expected | Compulsory | Compulsory | Compulsory | Must have at least two convenient owned vehicles. |
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| 13 | Safe deposit locker | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | There should be a safe deposit locker near the reception to keep the guest's valuables. |
| Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Every room should have a safe deposit locker. |
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| 14 | Power supply | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | There should be adequate lighting in all areas of the hotel and there should be electricity supply and alternative arrangements as needed. |
| 15 | Water supply | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | The water used in the hotel should be treated and purified. |
| 16 | Rainwater harvesting | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | The system of storing and using rain water should have been arranged and the system of using it should have been installed by connecting the storage technology. |
| 17 | Drainage | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | There should be arrangements for sewage disposal according to the prevailing laws and approved standards of the relevant local level. |
| 18 | Waste management | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Garbage collection and recycling process should be in accordance with prevailing laws and standards and procedures set by the relevant local level. |
| Expected | Expected | Expected | Compulsory | Compulsory | Compulsory | Every room should have a recycling bin. | ||
| 19 | Repair and maintenance | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Arrangements should be made so that the service continues for twenty-four hours. |
| Front office | ||||||||
| 20 | Capacity of lobby | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
The lobby should accommodate the following number of people:
The center of the lobby should be attractively decorated with flowers according to the season. Sofas and comfortable chairs and tea tables should be placed. It should be decorated with Nepali original artwork. There should be air conditioning. |
| 21 | Certificate | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Company registration, industry registration and operating license and starred certificates should be kept visible at the reception. |
| 22 | Toilet | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
According to the capacity of the hotel, there should be separate modern, comfortable restrooms for men and women near the lobby. Along with the toilet, there should be an arrangement of a shoes polish machine, a wash basin, an arrangement of light with a mirror, hot and cold water, soap, clean towels, a dryer machine and a dispenser with toilet paper. |
| Expected | Expected | Compulsory | Compulsory | Compulsory | Compulsory | Disabled friendly toilets should be arranged in the hotel. |
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| 23 | Bar/ Lounge | Expected | Expected | Compulsory | Compulsory | Compulsory | Compulsory | An attractively decorated bar/lounge should be arranged near the lobby. |
| 24 | Reception staff | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
The hotel should have round-the-clock staff for check-in, check-out and reception for guests. The staff at the reception should be able to speak and write at least in English in addition to Nepali language. Reception staff should be trained to develop personal qualities such as presenting in polite language, looking neat and attractive. |
| 25 | Guest luggage | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Arrangements should be made to deliver luggage to the room or from the room to the parking lot upon guest request. |
| 26 | Travel desk | Expected | Expected | Expected | Compulsory | Compulsory | Compulsory |
Arrangements should be made for ticketing of internal and external flights and transportation. Arrangements should be made to provide guides according to the needs of the tourists. |
| 27 | Telephone behaviour | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
Arrangement should be made to pick up the telephone within three rings at most. There should be arrangements for addressing and taking the name of your outlet on the telephone. |
| 28 | Guest greetings | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Arrangements should be made to greet guests within one minute of their arrival. |
| 29 | payment system | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Must have cash, credit card or online payment method. |
| 30 | Newspapers and informational materials related to tourism | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Newspapers and informational materials related to tourists should be arranged according to the capacity of the hotel. |
| 31 | WiFi | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | There should be easy availability. |
| 32 | Exchange rate | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Exchange rates of foreign currencies approved by Nepal Rastra Bank should be displayed on the front desk. |
| 33 | Place for prayer | Expected | Expected | Expected | Compulsory | Compulsory | Compulsory | In the hotel, religious prayer rooms or bedrooms should have a sign indicating the direction for prayer. |
| 34 | Charging of electronic devices | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | There should be arrangements for charging mobile, laptop, camera, USB and other electronic devices. |
| 35 | Flooring | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Modern style flooring should be arranged in bedrooms and public areas. |
| 36 | Staircase and corridor | Expected | Expected | Expected | Compulsory | Compulsory | Compulsory | Main staircase and main corridor should at least 1.5 be meter wide. |
| 37 | Lift | Expected | Expected | Expected | Compulsory | Compulsory | Compulsory | A hotel with 3 or more floors including the ground floor should have a 24-hour lift. At least 1.5 meters wide and more than that according to the bed capacity of the hotel, elevators and service elevators should be arranged. The elevator should have a telephone number and necessary signs for contact in case of emergency. |
| Safety and security | ||||||||
| 38 | Fire safety | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Safety devices should be installed on every floor. |
| Expected | Expected | Expected | Compulsory | Compulsory | Compulsory | Each floor should have a fire hydrant system. The hotel should have reliable arrangements for water sprinklers or fire fighting and safety arrangements like smoke detectors and fire sprinklers in every bedroom. |
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| 39 | Security | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
Every floor should have an alternative exit for emergency situations. There should be 24-hour security personnel. A notice should be posted in each room stating the safe way and means of exit in case of emergency. |
| 40 | Emergency evacuation plan | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | The emergency telephone number should be written visibly in every bedroom, outlet, staff room and the back of the hotel and there should be a security alarm arrangement. |
| 41 | C.C.T. V | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | 24 hours C.C.T.V monitoring system of hotel including 6 months of backup |
| 42 | Luggage checkup | Expected | Expected | Expected | Compulsory | Compulsory | Compulsory | For security purposes, there should be arrangements to check the guest's luggage with technological devices. |
| 43 | Car scanning | Expected | Expected | Expected | Compulsory | Compulsory | Compulsory | Security scanning should be arranged at the entrance and exit of the vehicle. |
| 44 | Prohibit the use of plastic bags | Expected | Expected | Compulsory | Compulsory | Compulsory | Compulsory | The use of plastic bags that do not meet the specified standards should be banned in the hotel. |
| House keeping | ||||||||
| 45 | No of rooms | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
Minimum number of rooms in hotel should be according to following
In case of hotel outside Kathmandu valley no of rooms should be: 15, 30, 45, 60, 80 and 100 respectively. But in the case of star hotels in protected areas outside Kathmandu Valley like , National park, Wildlife Reserves and Himalayan Districts, the number of rooms will be only fifty percent of the number of rooms determined for outside Kathmandu Valley, respectively. |
| 46 | Room door and key | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | The door must have a secure locking system and a peep hole/spy hole. |
| Expected | Expected | Expected | Compulsory | Compulsory | Compulsory | Hotel rooms should have electronic locking system. The hotel room should be equipped with an electronic key or in the case of a manual key, the key can be opened and closed from the inside. |
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| 47 | Room area | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
Are of room should be according to following:
Even in the case of triple and twin rooms, the area should be of the same proportion. |
| 48 | Flexible arrangement | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | There should be clean air flow in the bedroom, meeting hall with central or split air conditioning or ventilation system. |
| 49 | Telecommunication | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
Telephone service should be available in every room with national and international calling facilities and calling methods. Easy internet facility should be available. |
| 50 | Business center (computer, photocopy, scanner facility) | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | At the front desk of the hotel, equipment such as desktop computers, photocopiers and scanners should be available upon guest's request. |
| 51 | Double bed room | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | It should be at least 10 percent of the total number of rooms. |
| 52 | Suite room | Expected | Expected | Compulsory | Compulsory | Compulsory | Compulsory | It should be at least 5 percent of the total number of rooms. |
| 53 | Club room | Expected | Expected | Expected | Compulsory | Compulsory | Compulsory | It should be at least 10 percent of the total number of rooms. |
| 54 | Interconnecting room | Expected | Expected | Expected | Compulsory | Compulsory | Compulsory | It should be at least 10 percent of the total number of rooms. |
| 55 | Babysitting | Expected | Expected | Compulsory | Compulsory | Compulsory | Compulsory | Baby sitting service including baby chair should be provided upon guest's request. |
| 56 | Handicap friendly room | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | At least one disabled-friendly room should be provided in the hotel. |
| 57 | Handicap friendly hotel premises | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | At least one disabled-friendly room should be provided in the hotel. |
| 58 | Bath room and toilet | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
There should be provision of attached bathroom. There should be an arrangement for a shower or a cubicle. At least one room should have disabled-friendly toilet. |
| 59 | Bath tub | Expected | Expected | Expected | Expected | Expected | Expected | At least 50 percent of the hotel's bathrooms should have a shower room with a bath tub. |
| 60 | Bed size | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Single 39 x 78, double 72 x 78, queen 78 x 80 inches should be arranged. |
| 61 | Mattress | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | There should be quality arrangements for all level hotels. |
| 62 | Bed sheet | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
In the case of hotels up to three-star level, 2 and in the case of hotels of higher level, 3 white color bed sheets should be arranged. There should be arrangement of changing bed sheet before check in of guest. |
| 63 | Blanket | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
Blankets should be arranged according to the weather. Blankets should have sheet on them and there should be provision for changing blanket sheet before guest check in. |
| 64 | Bed spread | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Every bed should have a bed spread. |
| 65 | Pillow | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
There should be provision for 2 pillows per person (with removable covers) and extra pillows. There should be provision for changing clear pillow cover. |
| 66 | Power socket | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | There should be provision of 2 power socket near working desk. |
| 67 | Smoking zone | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | A designated smoking area should be constructed in the hotel and arrangements should be made so that it does not affect anyone other than the smoker. |
| 68 | Slippers | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | A number of comfortable slippers should be provided according to the bed capacity. |
| 69 | Hair dryer, brush-tooth paste | Expected | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Every room should have hair dryer, brush and tooth-paste. |
| 70 | Nightgown | Expected | Expected | Compulsory | Compulsory | Compulsory | Compulsory | Every room should have a night gown. |
| 71 | Laundry service (with dry cleaning) | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
One- and two-star level hotels should provide laundry service including washing, drying and pressing arrangements from the hotel or outside at least within 12 hours at the request of the guest. Three-star or higher-level hotels should provide laundry service with at least dry-cleaning facility In case of five-star and five-star deluxe level hotels, there should be arrangement of calendar machine. |
| 72 | Notepad and pen | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Notepads and pens used for writing should be arranged. |
| 73 | Mini bar | Expected | Expected | Expected | Compulsory | Compulsory | Compulsory | There should be mini bar and its contents in the refrigerator inside the room. |
| 74 | Table and chair | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Bedroom should have comfortable chairs and coffee table. |
| 75 | Desk | Expected | Expected | Expected | Compulsory | Compulsory | Compulsory | There should be comfortable chairs and table lamps along with desks for working. |
| 76 | Clean drinking water | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | At least 1 liter of clean drinking water and 2 glasses with lids should be provided for each guest. In the case of five star and five star deluxe, the facility should also be in the bathroom. |
| 77 | Refreshment | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Electric jug, tea/coffee cup, tea/coffee packet, sugar, milk should be arranged separately in the hotel. |
| Expected | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Each room of the hotel should have seasonal fruits on the tray for the guests. |
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| 78 | Bed side table | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | There should be one bed side table and two drawers for each person. |
| 79 | Cupboard/ closet | Expected | Expected | Compulsory | Compulsory | Compulsory | Compulsory | Cupboard closet should be arranged. |
| 80 | Books | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Arrangements should be made to provide books as requested by the guest. |
| 81 | Wardrobe | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | In the case of hotels of four-star level or above, there should be at least 8 wooden hangers with lamps inside. In the case of other hotels, it should be suitable to the standard of the hotel |
| 82 | Luggage rack | Expected | Expected | Compulsory | Compulsory | Compulsory | Compulsory | At least 3 drawers should be arranged. |
| 83 | Television | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
Remote operated TV and TV should have Nepali and foreign channels. Four-star or higher level hotels should have at least 32-inch size remote-controlled TV and TV with Nepali and foreign channels. |
| 84 | Mirror | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | There should be a full size mirror in the bed room. |
| 85 | Curtain | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Thick and thin curtains should be arranged. |
| 86 | Power point | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | There should be arrangements for charging at least 2 mobile phones, laptops, cameras and electronic devices including USB. |
| 87 | Arrangement of bright light | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
Lighting should be arranged to provide enough light. Every room should have an arrangement of light that can be turned on and off even from the bed. |
| 88 | Decoration | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Attractive posters and artworks reflecting the local culture should be arranged. |
| 89 | Guest amenities | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Sufficient toilet paper, soap, shampoo, toothpaste, lotion, gel, safety razor, kayo, mirror should be provided. |
| 90 | Towel | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Clean white hand towels, face towels, bath mats and bath towels should be provided. |
| 91 | Wall and ceiling | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Walls and ceilings should be clean and attractive. |
| 92 | Room sign | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Every floor of the hotel should have a sign with the bedroom number. |
| Food and Beverage Service | ||||||||
| 93 | Restaurant/ coffee shop | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
In the case of four-star or higher level hotels, there should be a separate restaurant for original Nepali food, a specialty restaurant of different countries and a separate coffee shop. In the case of four-star or higher level hotels, there should be a 24-hour restaurant. |
| 94 | Signal sign | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
There should be an arrangement to put the signs of the outlets at the appropriate place, including the internationally recognized signs of hotel facilities. Outside signal to be kept in green color. |
| 95 | Restaurant/ coffee shop/ Bar’s Name | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
An indication of the availability of such facilities should be mentioned at the entrance. Bill payment should be arranged in a separate name. |
| 96 | APO Listery | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Must be classy and clean. |
| 97 | Music | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | There should be an audio system that plays Nepali and foreign songs and should not affect the behavior of the guests. |
| 98 | Flooring | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | The floor should be clean and quality materials should be used. |
| 99 | Guest approach | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | There should be an arrangement for the service staff to approach the guest for service within 5 minutes after coming to the restaurant. |
| 100 | Menu | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
The menu should be written in at least Nepali and English, simple and explained briefly. Children's menu should be arranged on guest's request. In the case of four-star or higher level hotels, the food menu should be written "We Serve Halal Food on Demand" and arrangements should be made to provide halal food on the request of the guest. |
| 101 | Nepali food and drinks | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
At least 25 percent of Nepalese dishes should be available at the hotel. Priority should be given to the use of food products produced in Nepal. In case of four-star or higher level hotels, any Nepali Raithane dish should be provided complimentary along with lunch and dinner. |
| 102 | Juice | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Seasonal fresh fruit juice should be available. |
| 103 | Tea/ Coffee | Expected | Expected | Compulsory | Compulsory | Compulsory | Compulsory | At least 3 popular types of coffee and 5 types of tea should be available including Nepali flavor. |
| 104 | Non alcoholic beverage | Expected | Expected | Compulsory | Compulsory | Compulsory | Compulsory | There should be arrangement to bring the whole beverage along with the vessel and to open the seal in front of the guest. |
| 105 | Food service | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
Appetizer, salad, soup to be served within 15 minutes and main course within 25 minutes of order. Hot food should be above 60 degrees Celsius. |
| 106 | Under liner | Expected | Expected | Compulsory | Compulsory | Compulsory | Compulsory | An under liner should be provided while serving beverages. |
| 107 | Food display counter | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Should be clean, dry and of good quality. |
| 108 | Touch screen monitor for ordering | Expected | Expected | Expected | Compulsory | Compulsory | Compulsory | Food and beverage orders should be taken through a monitor with touch screen technology. |
| 109 | Cutlery, crockery, glassware | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Must be unbroken, unscratched, un cracked and clean and tidy. |
| 110 | Compliance with health regulations | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | A certificate of compliance with the prevailing health regulations of the country should be obtained. |
| 111 | Food quality | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | As prescribed by the Department of Food Technology and Quality Control, the quality of food and beverages should be tested and the certificate should be kept in a place where everyone can see it. |
| 112 | Room service and coffee shop | Expected | Expected | Expected | Compulsory | Compulsory | Compulsory | The service should be available round the clock. |
| 113 | Ice cube | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Prepared from treated pure water and should have proper storage arrangement. |
| 114 | Hand sanitizer | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Should be available at the reception and in the room |
| 115 | Billing | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | There should be a system for submitting the bill with a clean bill holder. |
| Kitchen | ||||||||
| 116 | Kitchen | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
Must be neat and clean. The floor should be non-slippery. The walls and ceiling should be clean and shiny. There should be a system to label chemicals and pesticides used for cleaning and keep them away from food. |
| 117 | Ventilation | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | The kitchen should have mechanical ventilation for clean air flow. |
| 118 | Foreign food kitchen | Expected | Expected | Expected | Compulsory | Compulsory | Compulsory | A separate kitchen should be arranged for preparing foreign food. |
| 119 | Hand washing | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
There should be a separate hand washing basin, soap dispenser and towels for the employees. Arrangements should be made to keep the rules of hand washing visible in the kitchen and cleaning areas. |
| 120 | Kitchen staff's clothes | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Safes and helpers must wear clean gowns and hats to cover their hair while cooking. |
| 121 | Floor cleaning | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | The floor should be cleaned in a sterile manner on a daily basis. |
| 122 | Precautions on Communicable and Infectious Diseases | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | There should be a provision not to employ employees suffering from communicable diseases. |
| 123 | Hot, cold water | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | There should be provision of hot and cold water for use in the kitchen and for washing dishes. |
| 124 | Dustbin | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
According to the nature of waste, it should be stored in separate containers Arrangements should be made to regularly empty and clean the containers for storing garbage. |
| 125 | Temperature | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Meat, milk, fish, eggs and other perishable foods should be stored at 5 degrees Celsius or below and those that need to be frozen should be stored at minus 18 degrees Celsius or below. |
| 126 | Storing cooked food | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | If the food is well cooked and its temperature should be 75 degrees Celsius and the buffet food has to be kept for more than 2 hours, its temperature should be 36 degrees Celsius or above. |
| 127 | Cleaning of equipment | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | There should be an arrangement to clean all equipment that comes in contact with food using sanitizer. |
| 128 | Cleansing foods such as raw salad greens | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | All salad, green vegetables should be washed using substances like potassium or chlorine (not more than 0.1 mg). |
| 129 | Kitchen equipment | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
At minimum, stainless-steel utensils and tools should be used. In the case of four-star or higher-level hotels, there should be provision of latest technology tools. |
| 130 | Cutting board | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Synthetic cutting board with color code should be arranged. |
| 131 | Aluminum-free cookware | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | The use of aluminum utensils should be prohibited except for bakery purposes. |
| 132 | Dish washer | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Utensils used in hotels and kitchens should be cleaned with clean water and appropriate techniques. |
| 133 | Waste management | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | According to the nature of waste, dry and wet waste should be managed separately and safely. |
| 134 | Dish rack | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | There should be suitable rack arrangement for cutlery, crockery, glassware, hollowware, pans. |
| Food Storage | ||||||||
| 135 | Store | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
Arrangement of dry, store, cold store and frozen store as well as separate refrigerator and freezer should be arranged for raw, ripe vegetables, fruits, fish and meat, rope products. In the case of three-star and above hotels, there should be a cold room arrangement. |
| 136 | Water storage | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Water storage and treatment processes and record keeping of tested quality should be documented. |
| 137 | Pest control | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | It should be safe from insects, rats, etc., while using pesticides, attention should be paid to human health. |
| 138 | Enough rack | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | According to the level and capacity of the hotel, there should be an arrangement of cleanliness and facilities. |
| 139 | Expiry date | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Expiry date should be clearly mentioned on food and beverages. |
| 140 | Cleaning materials | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Cleaning materials should not be kept in food and beverage stores. |
| Human resource | ||||||||
| 141 | Head of Department | Expected | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
Should have passed diploma in related subject or graduation level from any faculty and received basic training in related subject. At least 80 percent of the departmental heads should have passed graduation in Hospitality / Hotel Management and have work experience. |
| 142 | Supervisor | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
Must have passed at least 12th standard and have professional course in related subject and work experience. In the case of one and two-star hotels, at least 15 percent of the staff , and in the case of three-star or higher hotels, at least 40 percent of the staff should be of supervisor level. |
| 143 | Staff working in operations | Expected | Expected | Compulsory | Compulsory | Compulsory | Compulsory | Must have passed at least 12th standard and have professional course in related subject and work experience. |
| 144 | Training | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | There should be an arrangement to provide in-house training to the employees as per the requirement. |
| 145 | First aid | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Arrangements should be made to provide immediate first aid in case of emergency. |
| 146 | Health examination | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Every six months there should be an arrangement to conduct health examination of the employees. |
| 147 | Uniform | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | All levels of employees should have at least three uniforms according to the nature of work. |
| 148 | Locker room | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | A locker room should be provided for employees to change their uniforms. |
| 149 | Staff dining | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Clean and healthy food should be provided to all employees. |
| 150 | Employment opportunity | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Nepali citizens should be given chance for the necessary manpower in the hotel. |
| 151 | Physical exercise | Expected | Expected | Compulsory | Compulsory | Compulsory | Compulsory | Aerobic dance floor, sauna, jacuzzi, steam room, gymnasium, spa, massage facilities and so on rates should be kept in visible place and separate toilets, showers and locker rooms should be provided for men and women. |
| 152 | Swimming pool | Expected | Expected | Expected | Compulsory | Compulsory | Compulsory |
There should be a four meter wide and twelve meter long swimming pool (suitable even for children). The depth measurement of different places of the pool should be clearly visible. Also, trained guards should be arranged for emergency rescue. There should be separate toilet, shower room and locker room for men and women, couch for sun bath, sun shade and side toilet. |
| 153 | Beauty saloon | Expected | Expected | Expected | Compulsory | Compulsory | Compulsory | There should be an international level beauty salon. |
| 154 | Physician services | Expected | Expected | Expected | Compulsory | Compulsory | Compulsory | There should be a doctor on call at the hotel. |
| Expected | Expected | Expected | Compulsory | Compulsory | Compulsory | The hotel should have basic medical supplies and medicines for round-the-clock health check-ups by doctors. |
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| 155 | Entertainment | Expected | Expected | Expected | Compulsory | Compulsory | Compulsory | Night club or lounge bar should be arranged with live music. |
| 156 | local tune | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | There should be an arrangement to play original local tunes in the lobby of the hotel. |
| 157 | Shopping arcade | Expected | Expected | Expected | Compulsory | Compulsory | Compulsory | There should be arrangement of decorated and stable shopping arcade. |
| 158 | Banquet hall | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory | Compulsory |
The hotel should have a meeting room as well as a banquet hall. There should be separate toilets for men and women near the meeting room and a shoes polish machine and dryer machine in the toilet. |
| Expected | Expected | Expected | Expected | Expected | Expected | A multiple hall of at least 5,000 square feet should be arranged. |
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Our suggestion
- You should understand about types of resorts and it's operation
- To start a resort and run it successfully you will need a team of experts.
- You will need to fulfill some criteria laid by Nepal government to get star rating
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